Refund & Return Policy
Effective Date: February 28, 2025
At IGLIM (https://iglim.xyz/), we prioritize customer satisfaction and stand behind the quality of our phone accessories. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read the following policy carefully.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, your item must meet the following conditions:
✔ The item must be unused, undamaged, and in its original packaging.
✔ The return request must be made within 14 days of receiving the product.
✔ Proof of purchase (order number or receipt) is required.
Note: Products that are damaged due to misuse, normal wear and tear, or accidental breakage are not eligible for returns.
2. How to Initiate a Return or Exchange
If you would like to return or exchange an item, please follow these steps:
1️⃣ Contact Us – Send an email to contact@iglim.xyz with your order number and reason for return.
2️⃣ Approval & Instructions – Once approved, we will provide return shipping details.
3️⃣ Ship the Item – Securely pack and ship the item to the return address provided.
4️⃣ Processing Time – After receiving and inspecting the item, we will process your refund or exchange within 5-7 business days.
3. Refund Policy
We offer refunds in the following cases:
✔ Defective or Damaged Products – If you receive a faulty product, we will issue a full refund or send a replacement at no extra cost.
✔ Wrong Item Received – If we sent the wrong product, we will cover the return shipping and send you the correct item.
✔ Order Cancellation – You can cancel your order within 24 hours of purchase for a full refund. After this period, cancellations may not be accepted if the order has already been processed.
🔹 Refunds are issued to the original payment method used during purchase.
🔹 Please allow 5-10 business days for the refunded amount to reflect in your account.
4. Non-Refundable & Non-Returnable Items
Certain items are not eligible for refunds or returns, including:
❌ Used, damaged, or worn items.
❌ Clearance or final sale products.
❌ Digital/downloadable products (if applicable).
❌ Gift cards.
If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.
5. Shipping Costs & Responsibilities
- For defective/wrong items: IGLIM covers all return shipping fees.
- For change-of-mind returns: Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method to avoid lost packages.
Note: We are not responsible for lost or stolen return shipments.
6. Contact Us
If you need further assistance with a return, refund, or exchange, reach out to our friendly support team:
Company Name: IGLIM
Website: https://iglim.xyz/
Email: contact@iglim.xyz
Phone: 077 5087 2942
Address: 91 Abingdon Road Street, Branault, United Kingdom