Shipping Policy

Effective Date: February 28, 2025

At IGLIM (https://iglim.xyz/), we are committed to providing fast, reliable, and secure shipping for all our customers. This Shipping Policy outlines our delivery options, shipping times, costs, and other important details to ensure a smooth shopping experience.

1. Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays).
  • Orders placed after 3:00 PM (GMT) will be processed on the next business day.
  • During peak seasons or special promotions, processing times may be slightly longer, but we always strive to ship as quickly as possible.

2. Shipping Options & Delivery Time

We offer two shipping options to accommodate different needs:

2.1 Standard Shipping (3-7 Business Days)

  • Available for all orders within the United Kingdom.
  • Delivered via trusted courier partners.
  • Tracking information will be provided once the order is dispatched.

2.2 Express Shipping (1-3 Business Days)

  • Faster delivery for urgent orders.
  • Available at an additional cost (calculated at checkout).
  • Tracking details provided for real-time updates.

3. Shipping Costs

  • Free Standard Shipping for orders over £50.
  • Orders below £50 will incur a flat shipping fee, calculated at checkout.
  • Express shipping costs vary based on location and will be displayed at checkout.

4. International Shipping

Currently, IGLIM only ships within the United Kingdom. If you are located outside the UK and would like to place an order, please contact us at contact@iglim.xyz for special arrangements.

5. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor the status of your shipment.

If you do not receive a tracking update within 48 hours after shipment, please reach out to us for assistance.

6. Lost, Delayed, or Damaged Shipments

While we work with trusted courier partners, unexpected delays may occur. If your order is:

  • Delayed beyond the estimated delivery time, contact our support team for assistance.
  • Lost in transit, we will investigate the issue and, if confirmed, offer a replacement or full refund.
  • Damaged upon arrival, please report the issue within 48 hours of delivery by emailing contact@iglim.xyz with photos of the damaged package and item.

7. Incorrect Address or Failed Delivery

  • Customers are responsible for providing the correct shipping address at checkout.
  • If an order is returned due to an incorrect address, additional shipping fees may apply for re-delivery.
  • If the courier makes multiple delivery attempts and the package is not collected, the customer will be responsible for reshipping costs.

8. Shipping Policy Updates

IGLIM reserves the right to update this Shipping Policy at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

9. Contact Us

For any shipping-related inquiries, please reach out to us:

Company Name: IGLIM
Website: https://iglim.xyz/
Email: contact@iglim.xyz
Phone: 077 5087 2942
Address: 91 Abingdon Road Street, Branault, United Kingdom