Sales Policy

Effective Date: February 28, 2025

Welcome to IGLIM (https://iglim.xyz/)! We are committed to providing a seamless and satisfying shopping experience for our customers. This Sales Policy outlines the terms and conditions governing the purchase of our phone accessories, including pricing, payment, shipping, and order processing.

1. Pricing & Payment Methods

1.1 Product Pricing

  • All prices displayed on https://iglim.xyz/ are in GBP (£) and include applicable taxes unless stated otherwise.
  • We reserve the right to adjust prices at any time due to market changes, promotions, or supplier costs.
  • Discounts and promotions are valid for a limited time and cannot be combined unless explicitly stated.

1.2 Accepted Payment Methods

To ensure secure transactions, IGLIM accepts the following payment methods:
✔ Credit/Debit Cards (Visa, MasterCard, American Express)
✔ PayPal
✔ Apple Pay & Google Pay
✔ Bank Transfers (for bulk orders only)

Note: All payments are processed through secure third-party gateways to protect customer data. We do not store any credit card information.

2. Order Processing & Confirmation

2.1 Order Placement

  • Orders can be placed 24/7 through https://iglim.xyz/.
  • Once your order is placed, you will receive an email confirmation with order details. If you do not receive it within 24 hours, please check your spam folder or contact our support team.

2.2 Order Processing Time

  • Orders are typically processed within 1-2 business days (excluding weekends & holidays).
  • If an item is out of stock or requires additional processing time, we will notify you via email.

3. Shipping & Delivery

3.1 Shipping Options & Estimated Delivery Time

We offer standard and express shipping options:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

Shipping times vary depending on location. Tracking numbers are provided once your order has been dispatched.

3.2 Shipping Fees

  • Orders above £50 qualify for free standard shipping.
  • Orders below £50 will have a flat-rate shipping fee based on location.
  • Express shipping costs are calculated at checkout.

3.3 International Shipping

At this time, IGLIM only ships within the United Kingdom. For international inquiries, please contact contact@iglim.xyz.

3.4 Delayed or Lost Shipments

If your order has not arrived within the estimated timeframe, please check your tracking number or contact our support team for assistance.

4. Order Cancellations & Modifications

4.1 Cancellation Policy

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • If the order has already been processed or shipped, cancellations are not possible.

4.2 Modifications

  • If you need to modify your order (change product, update shipping address), please contact us within 12 hours of purchase.

5. Warranty & Product Guarantee

5.1 Product Warranty

  • All IGLIM products come with a 30-day limited warranty covering manufacturing defects only.
  • The warranty does not cover accidental damage, misuse, or normal wear and tear.

5.2 Claiming Warranty

To request a replacement for a defective product, please email contact@iglim.xyz with:
✔ Your order number
✔ A photo/video of the defective item
✔ A brief description of the issue

If approved, we will send a replacement at no extra cost.

6. Returns & Refunds

For details on returning or refunding a purchase, please refer to our Refund & Return Policy.

7. Contact Us

For any inquiries regarding our Sales Policy, please contact us:

Company Name: IGLIM
Website: https://iglim.xyz/
Email: contact@iglim.xyz
Phone: 077 5087 2942
Address: 91 Abingdon Road Street, Branault, United Kingdom